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Immersive Communication Training System (ICTS) ver.2.1:: How does it work?

Instructional Designer Perspective. ICTS 2.1 is the only simulation design tool that comes with an extensive web-based graphical user interface. It allows instructional designers to create entire simulation (or modify it) without any programming knowledge or background. Instructional designers create branching story for the simulation by dragging graphical containers of different color representing character, character actions, replies, dialogs and response choices to the simulation palette and connecting them with the arrows to define simulation flow. Containers can be connected, disconnected and re-arranged at any time. Double-clicking container opens a pop-up window with a form that allows instructional designer to enter and modify relevant information. The information might include dialog / choice and reply text, robot's actions in response to a specific choice (such as non-verbal responses), as well as score and text assessment for each choice. The graphical user interface provides an easy visualization of the entire story and access to any part of the simulation impossible to achieve with any other tool.

Trainee Perspective. Trainee logs into the Second Life training area and clicks the "Start" button to begin the simulation. Robotic "actors" appear, talk to trainee, perform other actions as defined in the branching story scenario. Each following action depends on trainee's response. After the simulation is completed trainee recevies meaningful feedback and trainee's performance is automatically scored. Robotic "actors" not only provide appropriate verbal response, but non-verbal clues -- gestures, face mimics, sounds -- as well. ICTS 2.1 engine allows for uploading custom animations uniquely suited for business communications.
Trainee may repeat simulation multiple times until he reaches desired outcome. All information (who used the simulation and when; what was the result of each session) is recorded in a back-end database (on your network, outside the Second Life) and is available for the review by authorized instructor(s), training manager(s) and administrator(s).

Training Manager / Administrator Perspective. Training Manager, Instructor and Administrator have full access to the training results of a group of trainees they are authorized to access. They can search and review training results by various parameters, as well as review and update simulation flow. They can also be present in the Second Life during training sessions to observe trainees' performance and/or provide feedback.

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